Senior Change & Transformation Manager | Digital Transformation & Organizational Change Expert

Freelancer Profile: Senior Change & Transformation Manager | Digital Transformation & Organizational Change Expert

Overview

I’m a Senior Change & Transformation Manager with over 15 years of experience driving complex change initiatives across global organizations. My specialization lies in digital transformation, organizational change management (OCM), and aligning strategic business goals with impactful, scalable change programs. With a solid foundation in both the people and process sides of change, I’ve helped companies navigate uncertainty, adopt innovation, and embed sustainable cultural and operational improvements.

I partner with executives, program sponsors, and cross-functional teams to ensure change is not only designed effectively but also adopted, internalized, and sustained. Whether the transformation involves digital platforms, new operating models, or large-scale cultural shifts, I bring a proven track record of enabling successful outcomes across industries including financial services, healthcare, technology, manufacturing, and government sectors.

Key Skills and Areas of Expertise

Change Strategy & Execution
Digital Transformation Programs
Organizational Design & Development
Stakeholder Engagement & Communications
Agile & Waterfall Project Environments
Leadership Alignment & Coaching
Culture Change & Behavioral Shifts
Training & Capability Building
Change Readiness & Impact Assessments
Merger, Acquisition, & Integration Change
Technology Implementation (ERP, CRM, HRIS)
Operating Model Redesign

My Approach to Change & Transformation

Change is not just about implementing systems or restructuring teams—it’s about empowering people to think, act, and work differently. My approach is people-centered but strategy-driven. I believe that transformation efforts succeed when they are aligned with organizational values, clearly communicated, supported by leadership, and reinforced by new processes, tools, and metrics.

Here’s how I typically engage:

Diagnostic Phase – Understand the business context, culture, drivers of change, and impact areas. Conduct stakeholder analysis, readiness assessments, and define the case for change.

Strategy Design – Develop a fit-for-purpose change strategy integrated with program goals. Outline plans for communications, training, leadership alignment, resistance management, and adoption.

Execution & Enablement – Deliver the change plan in lockstep with project delivery. Support leaders and managers, build change networks, create targeted communications, and drive behavior change.

Sustainment & Measurement – Implement reinforcement mechanisms, feedback loops, and success metrics. Enable internal capability to manage future change effectively.

Selected Achievements

Global SAP Implementation (Manufacturing Sector): Led the change management workstream for a $200M SAP rollout across 18 countries, impacting over 25,000 users. Achieved a 93% user adoption rate within the first 3 months post go-live through robust communication, stakeholder engagement, and change network activation.

Digital Workplace Transformation (Financial Services): Managed the change for a complete digital workplace transformation, including Microsoft 365 rollout, cloud migration, and modern collaboration tools. Created an adoption framework that increased usage of digital tools by 45% in 6 months.

Culture Change Initiative (Healthcare): Partnered with HR and leadership to drive a multi-year culture change program focusing on values, leadership behavior, and inclusion. Developed training and engagement strategies that shifted key culture metrics by 20% in employee surveys.

Post-Merger Integration (Tech Industry): Supported the integration of two organizations after a major acquisition. Aligned structures, processes, and cultures, managing a high-sensitivity transition period. Retention of critical talent improved by 25% compared to benchmark.

Certifications & Tools

PROSCI Certified Change Practitioner
Lean Six Sigma Green Belt
Certified SAFe® 5 Practitioner
Certified Agile Change Coach
PMP (Project Management Professional)
Tools: Microsoft 365, SharePoint, Power BI, Miro, Jira, Confluence, ServiceNow, OCM platforms (e.g., WalkMe, Whatfix)
Industries Served
Financial Services (Banking, Insurance, FinTech)
Healthcare & Life Sciences
Technology & Software
Manufacturing & Supply Chain
Government & Public Sector
Energy & Utilities

Client Testimonials

"An exceptional change leader. Brought structure, clarity, and energy to a chaotic transformation program. Her ability to engage stakeholders and keep momentum was key to our success."
– CIO, Global Manufacturing Firm

"Helped us navigate a highly sensitive merger with empathy and professionalism. Our employees felt heard, and the results showed in our engagement numbers."
– Chief People Officer, Tech Company

"She combines strategic insight with practical delivery. One of the best change professionals I’ve worked with."
– Program Director, Financial Services

Why Clients Choose Me

Strategic & Hands-On: I operate at both the strategic and tactical levels—crafting the roadmap and rolling up my sleeves to get the work done.

Business-Oriented: My focus is always on achieving business outcomes—adoption, productivity, and performance—rather than just delivering deliverables.

Flexible & Adaptive: Whether embedding within a program team or working as an advisor, I adapt to organizational needs, ways of working, and cultures quickly.

Empathetic & Credible: I engage with empathy, listen deeply, and build trust across all levels of an organization—from the boardroom to the frontline.

Let’s Transform Together

If your organization is embarking on a digital transformation, culture shift, or structural change and needs a seasoned, strategic partner to ensure successful adoption and sustainable impact, I’d love to connect. I bring deep expertise, a calm presence, and a relentless focus on enabling people to thrive through change.

Let’s talk about how I can help you lead change that sticks.

Let me know if you want to adapt this profile to a specific platform (e.g., Upwork, LinkedIn, Freelancer.com), tone (more corporate, casual, or consultant-style), or niche (e.g., agile transformations, tech industry only, etc.).